When a customer books via sportsinjuryfix.com then they agree to a 24 hour notice period for cancellations. i.e. at 24 hours or less prior to the appointment no refunds are available. At this point the money is then in the process of transitioning over to you as the therapist, minus the appropriate service fee. 

If they are a customer that you wish to refund then you have two choices:

  1.  Either book them another time and do not charge them 
  2. Talk to them and you send them the money