Sports Injury Fix
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Getting Started And Amending Core Information
READ FIRST - 10 step guide to completing your set up
5 must read tips to maximise success
How to add / amend a service and its price
Embed the booking system on your website
How to re-order services
See all 10 articles
Business Hours, Rotas and Availability
How to show and amend availability: Business hours, rotas and the calendar
Why is my availability wrong?
How do I change my rota for a one off week?
How do I create a new event
Patient/Client Notes, Consent and Templates
How to create templates, send to clients and/or use for case notes?
How do I get consent from clients and/or for them to agree to Ts & Cs?
How to view, add and edit patient notes
How to create a new patient record
How to invite existing patients to use the online booking system
See all 9 articles
Creating, amending and cancelling appointments/bookings
How to get bookings from your Facebook page
How to get more bookings from Google: add 'Appointments' URL to your Google My Business account
How do I know I've received a booking?
What information do I receive when I get a new booking?
See all 11 articles
Emails, Custom Emails and Notifications
Custom Emails / Automated Emails
What notifications are sent to clients and/or therapists?
Emails not being received?
Multiple Locations/ Mobile Therapist
Can I have more than one location per account?
How to add additional locations
Can I be a mobile therapist and on SportsInjuryFix.com?
External Calendar Syncing
How to sync with additional external calendars
How to sync availability from a Google calendar
How to sync with an Apple calendar
How to sync with an Outlook calendar
How to sync availability from a Cliniko calendar
See all 11 articles
Credentials and Permissions - Add/Edit Additional Users
Two Factor Authentication
How to conduct a password reset
How to delete a therapist
How to delete an account
Business Features e.g. Discount Codes and Room Bookings
Setting Up Online Consultations
Date of Last & Next Appointments
How do I get paid?
How do I minimise and/or get paid for no shows?
How to add different bank accounts for your therapists
How do I refund a no show or last minute cancellation customer?
How do I change my banking details?
See all 6 articles
Improving my profile / Attracting more patients
How do I improve my profile and attract more patients?
How should I describe my business?
Entering sports and/or injury expertise
How to get more patients to book an appointment
What happens if a patient cancels?
Cancelling an appointment
Get published with leading brands
Contributors guide to producing content
Google Analytics, Facebook Pixel and Tracking Code
Client Help & Support
How to make a booking
How to change a booking
How to cancel a booking
Why can't I book online with every therapist?
Why have I not heard back from a therapist?
Searching for a therapist/treatment provider
How is data secured + GDPR statement
Help Desk Software